Help Center

Help, my social hotspot is offline

Don’t panic! Follow the following steps:

1. Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1
2. Make sure you don’t place the CloudSpot/ReSpot near your DB-panel
3. Is the internet cable plugged in the CloudSpot/ReSpot and is light 1 burning?
4. Has the adapter been placed in the CloudSpot/ReSpot and is the WiFi-light on?
5. Are the lights burning but the WiFi isn’t working? Remove all cables from the CloudSpot/ReSpot, wait 3 minutes and plug them in again

Very important: The signal of the CloudSpot/ReSpot works like an umbrella. The higher you install the CloudSpot/ReSpot, the better. It’s also important to place the CloudSpot/ReSpot in a central spot to allow for an equal distribution of the signal. The signal of the WiFi-network you used previously can also be disruptive. Contact your internet provider and ask them to switch off the signal.

Have you followed those steps but to no avail? Our employees will gladly be of assistance. Call +31 50 211 5201 or e-mail our care-team.