Don’t panic! Follow the following steps:
Very important: The signal of the CloudSpot/ReSpot works like an umbrella. The higher you install the CloudSpot/ReSpot, the better. It’s also important to place the CloudSpot/ReSpot in a central spot to allow for an equal distribution of the signal. The signal of the WiFi-network you used previously can also be disruptive. Contact your internet provider and ask them to switch off the signal.
Have you followed those steps but to no avail? Our employees will gladly be of assistance. Call +31 50 211 5201 or e-mail our care-team.