Help Center

Help, my social hotspot name (SSID) changed to ‘No internet’

SpotOn’s CloudSpot/ReSpot automatically changes the social hotspot name (SSID) to ‘No internet’ when there’s no internet signal available.

Follow the following steps:

1. Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1
2. Make sure you don’t place the CloudSpot/ReSpot near your DB-panel
3. Is the internet cable plugged in the CloudSpot/ReSpot and is light 1 burning?
4. Has the adapter been placed in the CloudSpot/ReSpot and is the WiFi-light on?
5. Are the lights burning but the WiFi isn’t working? Remove all cables from the CloudSpot/ReSpot, wait 3 minutes and plug them in again.

Very important: The signal of the CloudSpot/ReSpot works like an umbrella. The higher you install the CloudSpot/ReSpot, the better. It’s also important to place the CloudSpot/ReSpot in a central spot to allow for an equal distribution of the signal. The signal of the WiFi-network you used previously of your ISP (Internet Service Prodiver) can also be disruptive. Contact your ISP and ask them to switch off the signal.

Have you followed those steps but to no avail? Please contact us. Our employees will gladly be of assistance.