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  • Draytek

    Purpose This guide shows how to configure a Draytek Vigor device for SpotOn.  Prerequisites You will require the Vigor 2862, 3220, 2926, 2952 Series with 3.9.0 firmware or above in order to continue.  Network Setup Log in to your Draytek web interface and go to Hotspot Web Por continue reading...


  • Aerohive

    Purpose This guide shows how to configure an Aerohive Access Point for SpotOn via HiveManager.  Prerequisites Log in to your Aerohive HiveManager Select account. It is recommended that your device is updated with the latest firmware version.  Network Setup The first step in co continue reading...


  • Open Mesh

    Purpose This guide shows how to configure an Open Mesh Access Point for SpotOn.  Prerequisites Log in to your CloudTrax account. It is recommended to update your device firmware to the latest available version.  Network Setup To setup your access point go to Configure and sele continue reading...


  • Cisco (WLC Managed)

    Purpose This guide shows how to setup a Cisco WLC based WiFi network for SpotOn.  Prerequisites Your Cisco APs should already be integrated with WLC. It is recommended to update your device firmwares to the latest available version. This setup has been tested on Cisco WLC v8.5.140.0.continue reading...


  • Aruba iAP (via Aruba Central)

    Purpose This guide shows how to configure an Aruba instant Access Point (iAP) for SpotOn via Aruba Central.  Prerequisites Log in to your Aruba Central account. It is recommended that your device is updated with the latest firmware version.  Network Setup The first step in con continue reading...


  • Aruba iAP

    Purpose This guide shows how to configure an Aruba instant Access Point (iAP) for SpotOn.  Prerequisites Log in to your Aruba iAP's GUI. It is recommended to update your device firmware to the latest available version.  Network Setup The first step in configuring your access p continue reading...


  • Ruckus Zonedirector

    Goal This guide will show you how to configure Ruckus Zonedirector for SpotOn WiFi.Request a new Customer ID at your local SpotOn reseller. This ID will be used later in this tutorial Open ZoneDirector configuration page Go to 'Configure → AAA Servers' Click 'Create New' and use the follo continue reading...


  • Ruckus Smartzone

    Goal This guide will show you how to configure Ruckus Smartzone for SpotOn WiFi.  Contact SpotOn for a new [CUSTOMER_ID] and replace this in the logon url and NAS ID further in this document Go to Configuration → AP Zones Create a new zone or select an existing one Go to AP continue reading...


  • Cisco Meraki

    Purpose This guide shows how to configure a Cisco Meraki device (MR series) for SpotOn.  Prerequisites If you don't see the options to set Splash page, Access control, RADIUS Accounting and/or DNS-Based Walled Garden Support under Configure tab, ask Meraki via technical support for firmw continue reading...


  • Ubiquiti Unifi

    Overview This guide shows how to configure an Ubiquiti Networks managed controller in order to integrate access points with SpotOn.Important NoticeWhen a Cloud Key is used it’s important to upgrade the your Cloud Key to the latest firmware. After this, upgrade the version of UniFi contr continue reading...


  • Our WiFi runs on one connection. Our access points (APs) send out multiple SSIDs. How does this work?

    We can configure our Hybrid router with the concerning VLAN. From then on, it'll only work on the set VLAN and provide it with a captive portal. continue reading...


  • Does a Hybrid router support multiple SSIDs or do I need one router for each SSID?

    Yes, as long as they're part of the same VLAN. In cases where multiple VLANs are required, it's also possible. However, this requires some additional configuring. Please contact us when you want to apply custom settings to a Hybrid router. continue reading...


  • GDPR 2018

    Privacy - The Basics You're the owner of the stored data within your account (dashboard). As SpotOn's client you're the owner of the data you store within your dashboard. As are you responsible for the things you do within the dashboard. Your customer's data is private. Make sure your account is p continue reading...


  • Does SpotOn use mesh topology?

    No, SpotOn doesn't use mesh topology. Mesh networks often suffer from performance loss, interference and obstructions. Mesh networks are useful for home networks though, because it usually only has to connect a few devices. Using mesh topology for a professional network however, isn't recommended. continue reading...


  • The fastest internet using Spoton’s social WiFi

    SpotOn’s intelligent built-in software automatically connects you to your social WiFi with the best signal, ensuring you’ll always have the fastest internet speed possible. This allows you to walk around your venue without losing connection. continue reading...


  • The best signal with Spoton’s social hotspot

    The WiFi signal that SpotOn’s CloudSpot/ReSpot creates for your social hotspot, is stronger than anything on the market. It will even withstand in an underground bunker, let alone in your venue! continue reading...


  • What’s a CloudSpot/ReSpot/Hybrid?

    At SpotOn we call our routers a CloudSpot, ReSpot or Hybrid. You'll receive CloudSpot(s), ReSpot(s) or a Hybrid, depending on the plan you choose. The CloudSpot and ReSpot are plug&play. The Hybrid needs to be installed by your IT specialist.Don't know what a router is? View our Help Center continue reading...


  • What’s a modem/router?

    In short, a router connects networks and routes traffic between them. A modem connects those networks to the internet.Let's use your home-network as an example; Your router has one connection to the internet, and one to your local network. It usually has a built-in switch that lets you connect continue reading...


  • How can I redirect costumers to a specific review website?

    If you want to change the current review website(s) that your customer is redirected to, please contact us. Our Care-team will change this for you in no time! continue reading...


  • Where can I view the currently online users?

    To check who’s currently using your social hotspot, login to the Dashboard and navigate to ‘Users’. In the top right you’ll notice a button called ‘[numer] Users online’. Clicking on this will show all users that are currently connected to your social hotspot. Click on a user to view thi continue reading...


  • How do I filter my users?

    To filter users, login to the Dashboard and navigate to ‘Users’. In the top right corner you’ll notice a button called ‘Expand filter’. Clicking on this will show the options to filter your users. continue reading...


  • How do I contact a user?

    De contact methods depend on how the user logged in to your social hotspot. Navigate to ‘Users’ on the Dashboard and click on the ‘Details’ button next to the user. Here you’ll find contact buttons like ‘Facebook PM’ (Personal Message) or ‘Send mail’. continue reading...


  • Help, I want to deny WiFi access to a user

    To deny a user's access to your social hotspot, login to the Dashboard and navigate to ‘Users’. Click on ‘Details’ next to the user you want to deny access. Next click on ‘Reject access’ and the user will be disconnected and denied future access to your social hotspot.In case you wan continue reading...


  • Where can I find a user’s e-mail address?

    Login to the Dashboard and navigate to ‘Users’. There’s a ‘Details’ button next to each user. The e-mail address of a user is shown when clicking on the ‘Details’ button. continue reading...


  • Can I export the data that I’ve collected?

    Yes. Login to the Dashboard and navigate to ‘Users’. You’ll notice that there’s a red button called ‘Export’ in the top right. When clicking on this button, a file containing all the collected data will be downloaded and saved to your computer. continue reading...


  • Help, I’ve got a problem with the Dashboard

    For Dashboard related problems, please check our Help Center. Of course you can always contact us. Our Care-team is always ready to help! continue reading...


  • I’ve got a question about the Dashboard

    Most answers on Dashboard related questions can be found in our Help Center. Of course you can always contact us. Our Care-team is always ready to help! continue reading...


  • Where can I find the terms & conditions?

    Our terms and conditions can be found here. continue reading...


  • Where can I find the privacy policy?

    Our privacy policy can be found here. continue reading...


  • Is monthly payment possible?

    No. We only use annual billing. However, under certain circumstances, exceptions are sometimes made. continue reading...


  • How can I cancel my subscription?

    We’re sorry that you want to cancel your subscription. Please send an e-mail to [email protected] Please keep in mind that this has to be done three months before the end-date, mentioned in the contract. continue reading...


  • Help, my guests can’t login using Facebook

    It’s important that your Facebook page is set to ‘Public’ and doesn’t contain any restrictions. Guests can experience difficulties when using Facebook to login if restrictions are set.Please check the following on your Facebook page:Go to ‘Settings’ Next go to ‘General’ continue reading...


  • What’s the delivery time of the CloudSpot/ReSpot?

    Once we’ve received the contract, the CloudSpot/ReSpot will be configured and send to you via PostNL. The CloudSpot/ReSpot will usually be delivered the next working day. Please keep in mind that it might also take two/three working days. continue reading...


  • Can I safely reset my CloudSpot/ReSpot?

    No. When resetting your CloudSpot/ReSpot, all the configuration will be wiped, your CloudSpot/ReSpot won’t work anymore and it has to be reconfigured. If your CloudSpot/ReSpot has been reset, please contact us. The CloudSpot/ReSpot needs to be reconfigured. continue reading...


  • Do I need to restart/power off my CloudSpot/ReSpot?

    No. Our CloudSpot/ReSpot is configured in such a way that this is not needed. It’s advisable to disconnect your ISPs modem (Internet Service Provider) for 5 to 10 minutes when having connectivity issues. continue reading...


  • Help, my social hotspot switches on/off

    In case your social hotspot keeps switching itself on and off, you may have enabled the 'Only use WiFi during opening hours' option in the Dashboard ('Settings' > 'WiFi'). First off; check if these times are correct. If so, please note that 00:00 till 12:00 defines the morning of the selected da continue reading...


  • Help, my social hotspot name (SSID) changed to ‘No internet’

    SpotOn's CloudSpot/ReSpot automatically changes the social hotspot name (SSID) to 'No internet' when there's no internet signal available.Follow the following steps:Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1 Make s continue reading...


  • Whom should I contact when I have questions?

    Hasn’t your question been answered yet? Feel free to contact us. continue reading...


  • Is SpotOn’s social wifi suitable for my business?

    Are you operating in the hospitality or retail industry, or are you dealing with customers and guests elsewhere? Then SpotOn's social wifi will be perfect for you! You can find us in salons, beauty salons, hotels, restaurants, bistro’s, solarium's, swimming pools, bowling centers, garages, audito continue reading...


  • How does it work?

    We will send you a special SpotOn CloudSpot/ReSpot. Once you've plugged it in, everything will be done automatically. Our CloudSpot/ReSpot is plug&play. It'll automatically create two networks; one for the staff and one for the guests. You don’t have to do anything! continue reading...


  • What can I do to stimulate the use of social WiFi?

    WiFi is indispensable nowadays. When guests see free WiFi is available, they'll be more likely to use it. It also allows them to save some data that they get as part of their subscription. That's why we have nice promotional material like stickers and posters. Obviously you can also mention it on yo continue reading...


  • How do I send a voucher to my users?

    The 'Marketing' button in the Dashboard will allow you to establish a voucher. You can chose from a birthday or a general voucher. First you'll have to determine the period the voucher will remain valid. Next you consider a nice special and write an inspiring text. Our software will generate a vouch continue reading...


  • How do I send an e-mail to my users?

    You can create an e-mail via the Dashboard. Follow the button 'Marketing' and click on 'E-mail marketing'. The nice thing about this function is that it allows for personalizing the e-mails. The e-mail is sent by name, but you can also chose for sending an e-mail to certain user groups! Select an ac continue reading...


  • How user-friendly is the Dashboard?

    The Dashboard is specifically designed to ensure everybody can use it easily and efficiently. It doesn’t require any knowledge about the technology. Apart from that, particularly in the hospitality industry, people often don’t have time to run extensive marketing campaigns. That's where we come continue reading...


  • Privacy Policy

    Privacy Policy SpotOn WifiArticle 1 - GeneralThis privacy policy displays the privacy policy of users of the SpotOn Wifi free Wi-Fi network. If the user wants to log in to the free Wi-Fi network, the user must first access SpotOn Wifi to the data of his Facebook account, Google+ account continue reading...


  • Terms & Conditions

    General Terms and Conditions of SpotOn Wifi in Groningen As deposited under number 59823704 at the Chamber of Commerce.Article 1. DefinitionsIn these terms and conditions these terms have the following meanings: Client: The natural or legal person acting in the pursuit of his professio continue reading...


  • Which subscription fits me?

    You don’t know which subscription fits you best or you think you'll need more than we offer? Contact one of our employees or send us an e-mail with your specific requirements. SpotOn will make everything possible and we gladly assist you by putting a package together that answers your needs. continue reading...


  • Help, my social hotspot is offline

    Don’t panic! Follow the following steps:Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1 Make sure you don’t place the CloudSpot/ReSpot near your DB-panel Is the internet cable plugged in the CloudSpot/ReSpot and is li continue reading...


  • How do I get more likes & followers on social media?

    When you want more likes on, for example Facebook, SpotOn's social WiFi can certainly be of assistance. The only thing you'll have to do is to activate 'force likes' or 'request for likes' on your Dashboard and your likes could increase by 40% within three months!What exactly happens? Imagine t continue reading...


  • What is WiFi exactly?

    WiFi is an acronym for Wireless Fidelity. A WiFi-connection uses radio signals, like mobile phones and similar devices. In this case an antenna transmits radio signals that have been encrypted by a wireless adapter-card of a computer. The signal that has been transmitted is received by a router whic continue reading...


  • Are there additional costs for the installation?

    You can install the SpotOn social hotspot yourself, without any help, in less than 10 minutes. For the Hybrid solution you'll need to hire your own ICT consultant. As the SpotOn wizzkids wrote an elaborate manual, your ICT consultant should be able to finish the job quickly. You don’t have an ICT continue reading...


  • What’s SpotOn’s added value?

    Do you want to know what SpotOn can generate for you? Our calculator can calculate that for you, in euros. Our employees will provide you with all in's & out’s regarding the future of data & algorithms and how our all-in-one platform smartly answers to those developments. continue reading...


  • Is SpotOn active abroad?

    Yes we are! We have our roots in the Netherlands but also an office in Dubai. We work together with partners all over the world. continue reading...


  • Is SpotOn’s social WiFi secure?

    We take security very seriously. A separate WiFi for your business and your visitors will make sure that your public WiFi will never damage your private WiFi. Equally useful: you can let SpotOn operate separately from devices like your cash register.SpotOn protects your social hotspot with secur continue reading...


  • Can I install SpotOn’s social hotspot myself?

    You can install the CloudSpot/ReSpot yourself within 10 minutes. Unless you're a technical wizzkid yourself, you'll need an IT specialist for the Hybrid solution. You don’t have one? We'll gladly help you finding one. continue reading...


  • How do I change my password?

    That can be easily done: 1. Login to your Dashboard. 2. Click on 'Account', followed by 'Settings' in the menu on the left-hand side. 3. You'll now see all your personal details on the right of your screen. Scroll to 'Account'. 4. Submit your new password here. 5. Submit the same password agai continue reading...


  • How do I login to the dashboard?

    Go to https://portal.spotonwifi.nl and login with your personal login details. continue reading...


  • Do I need SpotOn’s CloudSpot(s)/ReSpot(s)?

    Yes, you do. Our software (the all-in-one platform) works via SpotOn's hardware; the CloudSpot/ReSpot. The size of your location plus the number of spaces will determine how many you'll need to provide fast and secure social WiFi to everybody.We've got a plug&play solution for small compani continue reading...


  • Do I need an internet connection?

    Yes, you do. SpotOn's CloudSpot/ReSpot transmits a WiFi signal that's active on your existing internet connection. You don’t have internet? We can arrange that too! Our reliable partners will connect you in no-time to the worldwide web. continue reading...


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