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  Purpose This guide shows how to configure a Xirrus Access Point for SpotOn.   Prerequisites Log in to your Xirrus Management System (XMS) account. It is recommended to update your device firmware to the latest available version. Your Xirrus AP should be connected to the intern continue reading...

Please add the following URLs as entries to the pre-authorization access. Use the following list if you are using: Aerohive Open Mesh Cisco (WLC Managed) Aruba iAP (via Aruba Central) Aruba iAP Ubiquiti Unifi   spotonwifi.com ssl.gstatic.com accounts.google.com fac continue reading...

Purpose This guide shows how to configure a Draytek Vigor device for SpotOn.   Prerequisites You will require the Vigor 2862, 3220, 2926, 2952 Series with 3.9.0 firmware or above in order to continue.   You will require a RADIUS password and a Custom URL from the SpotOn Sup continue reading...

Purpose This guide shows how to configure an Aerohive Access Point for SpotOn via HiveManager.   Prerequisites Log in to your Aerohive HiveManager Select account. It is recommended that your device is updated with the latest firmware version.   You will require a RADIUS pas continue reading...

Purpose This guide shows how to configure an Open Mesh Access Point for SpotOn.   Prerequisites Log in to your CloudTrax account. It is recommended to update your device firmware to the latest available version.   You will require a RADIUS password and a Custom URL from the continue reading...

  Purpose This guide shows how to setup a Cisco WLC based WiFi network for SpotOn.   Prerequisites Your Cisco APs should already be integrated with WLC. It is recommended to update your device firmwares to the latest available version. This setup has been tested on Cisco WLC v8. continue reading...

Purpose This guide shows how to configure an Aruba instant Access Point (iAP) for SpotOn via Aruba Central.   Prerequisites Log in to your Aruba Central account. It is recommended that your device is updated with the latest firmware version.   You will require a RADIUS pass continue reading...

Purpose This guide shows how to configure an Aruba instant Access Point (iAP) for SpotOn.   Prerequisites Log in to your Aruba iAP's GUI. It is recommended to update your device firmware to the latest available version.   You will require a RADIUS password and a Custom URL continue reading...

Goal This guide will show you how to configure Ruckus Zonedirector for SpotOn WiFi. You will require a RADIUS password and a Custom URL from the SpotOn Support team. Chat with us, send an e-mail ([email protected]) or give us a call (050 211 5201).   Request a new Customer ID continue reading...

Goal This guide will show you how to configure Ruckus Smartzone for SpotOn WiFi. You will require a RADIUS password and a Custom URL from the SpotOn Support team. Chat with us, send an e-mail ([email protected]) or give us a call (050 211 5201)   Contact SpotOn for a new [CUSTO continue reading...

Purpose This guide shows how to configure a Cisco Meraki device (MR series) for SpotOn.   Prerequisites If you don't see the options to set Splash page, Access control, RADIUS Accounting and/or DNS-Based Walled Garden Support under Configure tab, ask Meraki via technical support for f continue reading...

Overview This guide shows how to configure an Ubiquiti Networks managed controller in order to integrate access points with SpotOn. This guide uses screenshots from the old controller UI. When using the newest UniFi controller version most settings will be located elsewhere. We suggest using the continue reading...

We can configure our Hybrid router with the concerning VLAN. From then on, it'll only work on the set VLAN and provide it with a captive portal. continue reading...

Yes, as long as they're part of the same VLAN. In cases where multiple VLANs are required, it's also possible. However, this requires some additional configuring. Please contact us when you want to apply custom settings to a Hybrid router. continue reading...

Privacy - The Basics You're the owner of the stored data within your account (dashboard). As SpotOn's client you're the owner of the data you store within your dashboard. As are you responsible for the things you do within the dashboard. Your customer's data is private. Make sure your account is p continue reading...

No, SpotOn doesn't use mesh topology. Mesh networks often suffer from performance loss, interference and obstructions. Mesh networks are useful for home networks though, because it usually only has to connect a few devices. Using mesh topology for a professional network however, isn't recommended. continue reading...

SpotOn’s intelligent built-in software automatically connects you to your social WiFi with the best signal, ensuring you’ll always have the fastest internet speed possible. This allows you to walk around your venue without losing connection. continue reading...

The WiFi signal that SpotOn’s CloudSpot/ReSpot creates for your social hotspot, is stronger than anything on the market. It will even withstand in an underground bunker, let alone in your venue! continue reading...

At SpotOn we call our routers a CloudSpot, ReSpot or Hybrid. You'll receive CloudSpot(s), ReSpot(s) or a Hybrid, depending on the plan you choose. The CloudSpot and ReSpot are plug&play. The Hybrid needs to be installed by your IT specialist. Don't know what a router is? View our Help Center continue reading...

In short, a router connects networks and routes traffic between them. A modem connects those networks to the internet. Let's use your home-network as an example; Your router has one connection to the internet, and one to your local network. It usually has a built-in switch that lets you connect continue reading...

If you want to change the current review website(s) that your customer is redirected to, please contact us. Our Care-team will change this for you in no time! continue reading...

To check who’s currently using your social hotspot, login to the Dashboard and navigate to ‘Users’. In the top right you’ll notice a button called ‘[numer] Users online’. Clicking on this will show all users that are currently connected to your social hotspot. Click on a user to view thi continue reading...

To filter users, login to the Dashboard and navigate to ‘Users’. In the top right corner you’ll notice a button called ‘Expand filter’. Clicking on this will show the options to filter your users. continue reading...

De contact methods depend on how the user logged in to your social hotspot. Navigate to ‘Users’ on the Dashboard and click on the ‘Details’ button next to the user. Here you’ll find contact buttons like ‘Facebook PM’ (Personal Message) or ‘Send mail’. continue reading...

To deny a user's access to your social hotspot, login to the Dashboard and navigate to ‘Users’. Click on ‘Details’ next to the user you want to deny access. Next click on ‘Reject access’ and the user will be disconnected and denied future access to your social hotspot. In case you wan continue reading...

Login to the Dashboard and navigate to ‘Users’. There’s a ‘Details’ button next to each user. The e-mail address of a user is shown when clicking on the ‘Details’ button. continue reading...

Yes. Login to the Dashboard and navigate to ‘Users’. You’ll notice that there’s a red button called ‘Export’ in the top right. When clicking on this button, a file containing all the collected data will be downloaded and saved to your computer. continue reading...

For Dashboard related problems, please check our Help Center. Of course you can always contact us. Our Care-team is always ready to help! continue reading...

Most answers on Dashboard related questions can be found in our Help Center. Of course you can always contact us. Our Care-team is always ready to help! continue reading...

Our terms and conditions can be found here. continue reading...

Our privacy policy can be found here. continue reading...

No. We only use annual billing. However, under certain circumstances, exceptions are sometimes made. continue reading...

We’re sorry that you want to cancel your subscription. Please send an e-mail to [email protected]. Please keep in mind that this has to be done three months before the end-date, mentioned in the contract. continue reading...

It’s important that your Facebook page is set to ‘Public’ and doesn’t contain any restrictions. Guests can experience difficulties when using Facebook to login if restrictions are set. Please check the following on your Facebook page: Go to ‘Settings’ Next go to ‘General’ continue reading...

Once we’ve received the contract, the CloudSpot/ReSpot will be configured and send to you via PostNL. The CloudSpot/ReSpot will usually be delivered the next working day. Please keep in mind that it might also take two/three working days. continue reading...

No. When resetting your CloudSpot/ReSpot, all the configuration will be wiped, your CloudSpot/ReSpot won’t work anymore and it has to be reconfigured. If your CloudSpot/ReSpot has been reset, please contact us. The CloudSpot/ReSpot needs to be reconfigured. continue reading...

No. Our CloudSpot/ReSpot is configured in such a way that this is not needed. It’s advisable to disconnect your ISPs modem (Internet Service Provider) for 5 to 10 minutes when having connectivity issues. continue reading...

In case your social hotspot keeps switching itself on and off, you may have enabled the 'Only use WiFi during opening hours' option in the Dashboard ('Settings' > 'WiFi'). First off; check if these times are correct. If so, please note that 00:00 till 12:00 defines the morning of the selected da continue reading...

SpotOn's CloudSpot/ReSpot automatically changes the social hotspot name (SSID) to 'No internet' when there's no internet signal available. Follow the following steps: Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1 Make s continue reading...

Hasn’t your question been answered yet? Feel free to contact us. continue reading...

Are you operating in the hospitality or retail industry, or are you dealing with customers and guests elsewhere? Then SpotOn's social wifi will be perfect for you! You can find us in salons, beauty salons, hotels, restaurants, bistro’s, solarium's, swimming pools, bowling centers, garages, audito continue reading...

We will send you a special SpotOn CloudSpot/ReSpot. Once you've plugged it in, everything will be done automatically. Our CloudSpot/ReSpot is plug&play. It'll automatically create two networks; one for the staff and one for the guests. You don’t have to do anything! continue reading...

WiFi is indispensable nowadays. When guests see free WiFi is available, they'll be more likely to use it. It also allows them to save some data that they get as part of their subscription. That's why we have nice promotional material like stickers and posters. Obviously you can also mention it on yo continue reading...

The 'Marketing' button in the Dashboard will allow you to establish a voucher. You can chose from a birthday or a general voucher. First you'll have to determine the period the voucher will remain valid. Next you consider a nice special and write an inspiring text. Our software will generate a vouch continue reading...

You can create an e-mail via the Dashboard. Follow the button 'Marketing' and click on 'E-mail marketing'. The nice thing about this function is that it allows for personalizing the e-mails. The e-mail is sent by name, but you can also chose for sending an e-mail to certain user groups! Select an ac continue reading...

The Dashboard is specifically designed to ensure everybody can use it easily and efficiently. It doesn’t require any knowledge about the technology. Apart from that, particularly in the hospitality industry, people often don’t have time to run extensive marketing campaigns. That's where we come continue reading...

Privacy Policy SpotOn Wifi Article 1 - General This privacy policy displays the privacy policy of users of the SpotOn Wifi free Wi-Fi network. If the user wants to log in to the free Wi-Fi network, the user must first access SpotOn Wifi to the data of his Facebook account, Google+ account continue reading...

General Terms and Conditions of SpotOn Wifi in Groningen As deposited under number 59823704 at the Chamber of Commerce. Article 1. Definitions In these terms and conditions these terms have the following meanings: Client: The natural or legal person acting in the pursuit of his professio continue reading...

You don’t know which subscription fits you best or you think you'll need more than we offer? Contact one of our employees or send us an e-mail with your specific requirements. SpotOn will make everything possible and we gladly assist you by putting a package together that answers your needs. continue reading...

Don’t panic! Follow the following steps: Always connect the CloudSpot/ReSpot directly to your modem and always plug the internet cable  into port number 1 Make sure you don’t place the CloudSpot/ReSpot near your DB-panel Is the internet cable plugged in the CloudSpot/ReSpot and is li continue reading...

When you want more likes on, for example Facebook, SpotOn's social WiFi can certainly be of assistance. The only thing you'll have to do is to activate 'force likes' or 'request for likes' on your Dashboard and your likes could increase by 40% within three months! What exactly happens? Imagine t continue reading...

WiFi is an acronym for Wireless Fidelity. A WiFi-connection uses radio signals, like mobile phones and similar devices. In this case an antenna transmits radio signals that have been encrypted by a wireless adapter-card of a computer. The signal that has been transmitted is received by a router whic continue reading...

You can install the SpotOn social hotspot yourself, without any help, in less than 10 minutes. For the Hybrid solution you'll need to hire your own ICT consultant. As the SpotOn wizzkids wrote an elaborate manual, your ICT consultant should be able to finish the job quickly. You don’t have an ICT continue reading...

Do you want to know what SpotOn can generate for you? Our calculator can calculate that for you, in euros. Our employees will provide you with all in's & out’s regarding the future of data & algorithms and how our all-in-one platform smartly answers to those developments. continue reading...

Yes we are! We have our roots in the Netherlands but also an office in Dubai. We work together with partners all over the world. continue reading...

We take security very seriously. A separate WiFi for your business and your visitors will make sure that your public WiFi will never damage your private WiFi. Equally useful: you can let SpotOn operate separately from devices like your cash register. SpotOn protects your social hotspot with secur continue reading...

You can install the CloudSpot/ReSpot yourself within 10 minutes. Unless you're a technical wizzkid yourself, you'll need an IT specialist for the Hybrid solution. You don’t have one? We'll gladly help you finding one. continue reading...

That can be easily done: 1. Login to your Dashboard. 2. Click on 'Account', followed by 'Settings' in the menu on the left-hand side. 3. You'll now see all your personal details on the right of your screen. Scroll to 'Account'. 4. Submit your new password here. 5. Submit the same password agai continue reading...

Go to https://portal.spotonwifi.nl and login with your personal login details. continue reading...

Yes, you do. Our software (the all-in-one platform) works via SpotOn's hardware; the CloudSpot/ReSpot. The size of your location plus the number of spaces will determine how many you'll need to provide fast and secure social WiFi to everybody. We've got a plug&play solution for small compani continue reading...

Yes, you do. SpotOn's CloudSpot/ReSpot transmits a WiFi signal that's active on your existing internet connection. You don’t have internet? We can arrange that too! Our reliable partners will connect you in no-time to the worldwide web. continue reading...